Listen to or read (using Closed Captions) the conversation between Sarah and her boss.
Respond to the following in a minimum of 185 words:
Based on what you heard or read, what do you think was happening in this situation? Consider the following questions in your response:
- What about this conversation may be misconstrued due to just hearing the words and not seeing the body language?
- What response tactics do you think are used, and should be used?
- How would you respond to a similar situation?
NOTE: This is an AUDIO ONLY file. Use Google Chrome, Firefox or Safari to access. If you have issues, you can read: Transcript of Sarah and Her Boss and assess the exchange this way.
Chapter 5 discusses Listening Barriers and the challenges to effective listening. Jump over to page 125 and read up on these. Which Listening Barriers are present in this exchange and how would you overcome them?
Sarah: Have a great night.
Speaker 2: Thanks Sarah, you too. Oh wait, come back for a minute. I want to talk to you about something.
Sarah: Sure, what’s up?
Speaker 2: You’re doing great work on this project and if you keep going in this direction, you’ll be up for a promotion at the end of the year. Just a few things to work on and you’ll be on your way.
Sarah: Wow. That’s nice to hear.
Speaker 2: We’ll talk another time about everything, don’t worry about it.